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Solution Saddles Online Shop - Terms & Conditions


Safeshop Terms and Conditions

All orders are subject to acceptance by Solution Saddles. By placing an order by phone, email, or using the website, you agree to be bound by the terms and conditions set out below.

Product Descriptions and Pricing

Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled. Prices are payable in £ sterling and are liable to change at any time. All prices shown on the website are inclusive of VAT.



UK Orders and Delivery

We aim to send items to customers by tracked 24 hour delivery service immediately after the order has been processed and payment confirmed. In the exception where the item is not in stock, please allow up to 30 days for delivery of accessories and up to 6 weeks for saddles. You will be advised of extended lead times during busy periods. You will be quoted for shipping to areas out-with inland UK. All shipping charges are non-refundable.

Please take care when providing your delivery address details. We cannot be responsible for orders which are lost or cannot be delivered due to incorrect details. We do not accept any responsibility for lost or missing parcels, so please ensure you arrange for the parcel to be left in a secure place or state an alternative delivery address, or request the delivery company leave it with a neighbour if you are not in. Upon receiving your order, please check the items are correct and contact us as soon as possible to inform us of any discrepancies.

Solution Saddles will not be liable or responsible for any failure to complete your order, or delay in any of our obligations under a Contract that is caused by events outside our reasonable control. Our performance under any contract between us is deemed to be suspended for the period that the event continues.

Please contact us for a quote for delivery to all other areas

Saddle Payment Options


The following options are available to pay the total balance due for any order within the UK which includes a saddle. Orders for accessories only must be paid in full at the time of order. You can choose to pay for your saddle package in full or on one of our easy payment plan options to help spread the cost, saddles are also available to order for rental (T&C apply).

Orders can be processed by:

Payment can be made:

  • On-line
    Online payments are made securely through Stripe. We can accept most credit or debit cards and Paypal. Solution Saddles do not hold your payment details.
  • Bank Transfer
    Our preferred payment method for saddle purchases is by bank transfer, please ask for further details (01909720259).
  • Payment Plan
    All of our SMART saddles are available to purchase on any of our 0% interest payment plan options.
    • 3 month 0% interest payment plan, £500 deposit required
    • 6 month 0% interest payment plan, £750 deposit required
    • 12 month 0% interest payment plan, £1000 deposit required

Please contact us to discuss payment options or choose "Pay by Phone or Discuss Instalments" at the checkout. We will contact you to confirm your saddle details when the order has been received.

International Shipping and Payment


Delivery: We can give you an expected delivery time and shipping quote when you place the order. Please send details of your delivery address and we can quote for shipping, alternatively you can arrange your own courier service. Shipping charges are not refundable. All products shipped across international borders may be subject to additional brokerage fees, as well as any duties or taxes assessed by the importing country. 

Payment: Payment is accepted by our secure payment link or bank transfer. When making a bank transfer, please indicate that you will pay for the associated charges. Any unpaid charges will be billed for and as a result, you will incur further bank charges. We require a £500 deposit when you place the order and the full balance before shipping. Orders cancelled before shipping will be subject to a charge of 25% of the deposit.

Saddle Warranty


All new and ex-demo stock carries a full twelve-month warranty. Ex-demo stock may be discounted due to minor cosmetic defects, which are reflected in the price. Clearance stock carries a maximum of three months warranty. The warranty is non-transferable and only applies to the person named on the sales invoice. It is the responsibility of the buyer to satisfy themselves of the condition, price and warranty terms of their purchase.

Saddle Purchases


All saddle sales and rental will require the purchaser to agree to and sign a Sales and Rental Contract prior to being accepted.

Important Fitting Advice: We strongly recommend that you have an initial test ride with a SMART Advisor where possible to ensure the correct selection of saddle model, size and appropriate accessories for the achievement of optimum saddle performance. Our Home Consultancy Service is available for routine checks or if you would like help with fitting to different horses or riders. In the same way that you would schedule routine checks from a saddler for a traditional saddle, we strongly recommend that you have regular reviews. There is always help and advice on hand so please contact your SMART Advisor in the first instance of any saddle fitting queries or concerns as they are in the best position to provide you with ongoing support. We recommend that when a horse is first introduced to a SMART saddle, you take things slowly, particularly with a horse that has had a change in the way of going. The horse may be using different muscles in a different way and will require conditioning with short repetitions, building up gradually, to avoid fatigue or strain.

Rental Service


Solution Saddles offer a rental service to allow you to try your chosen saddle model over an extended trial period. Expert help is available by phone or email to assist and guide you during your trial or you can arrange a fitting review visit if required. All rental equipment is available for purchase and you may buy the items that you have been testing, or you may decide to order new items customised to your own personal preferences. The rental agreement requires a security deposit of £500. The rental rate is £75 per week or part thereof.

If you decide to proceed with your saddle purchase from Solution Saddles, you will receive the first 2 weeks of your rental free of charge; this will be deducted from the balance due. You will be required to renew the rental agreement after the first month, and thereafter, pay monthly rental in advance.

N.B. Please do not attach breastgirths to long girth straps as this can cause damage. Any saddles returned showing damage as a result of incorrectly fitting a breastgirth will be subject to girth billet replacement charges (up to £80). All of our saddles are fitted with knee d-rings for the purpose of fitting SMART X-over breastgirths, which are also available for rental. Please ask for details.

Privacy Policy


Online Payments

Stripe - We use Stripe to process payments. By using a third party payment processor such as Stripe we avoid ever coming into contact with your sensitive payment information. When you provide payment details on our website they are sent to Stripe directly for processing. Less sensitive information, such as your name, email address, and address will be shared with us in order to processes your purchase.

You can learn more about Stripe and their approach to privacy:

Things you can do:

You have legal control over your personal data, and so you may at any time:

  • get a copy of any personal data we hold about you
  • have any incorrect, inaccurate or incomplete data corrected
  • ask that personal data be erased when it's no longer needed
  • ask that your data is not used for marketing purposes


If you provide us with your email address we may send you emails, either in reply to specific enquiries or if you have opted in to our email newsletters. You have the ability to opt out of any of this communication at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services. We use MailChimp to manage our marketing lists and send bulk email. Therefore, some personal information may be shared with them for marketing purposes. You can read their privacy policy on their website:


It is the user’s responsibility to ensure all items are suitable and appropriate for their horse and their activity. No insurance, warranty or guarantee is included in the rental terms. Riding can be a dangerous activity and neither TSS Ltd nor any of its employees or agents accepts any liability should any of its products be involved in any accidents or any cases of either horse or rider or any third party being damaged or injured.

Comments and Queries

For further information please contact Solution Saddles, The Old Barns, Steetley, Worksop, Derbyshire. S80 3DZ.